Understanding Your Duties As a Franchisee


Franchising offers a unique business opportunity for entrepreneurs to start a business with the support of a well-established brand and proven business model. While this can be an exciting venture, franchisees need to understand their duties and responsibilities within the franchise system. In this blog post, we’ll explore the critical responsibilities of a franchisee and how they contribute to the franchise’s success.

1. Compliance with the Franchise Agreement: 

The franchise agreement is a legally binding contract between the franchisee and the franchisor. It outlines the terms and conditions of the franchise relationship, including the rights and obligations of both parties. As a franchisee, it’s crucial to fully understand and comply with the terms of the agreement to maintain a positive relationship with the franchisor.

2. Payment of Fees and Royalties: 

Franchisees must pay initial franchise fees, ongoing royalties, and other fees outlined in the franchise agreement. These fees contribute to the franchisor’s support and services, such as marketing, training, and ongoing support. Timely payment of fees is essential to maintaining good standing with the franchisor. It also promotes the sustainability of the franchisor to provide ongoing assistance and support to franchisees. Franchising is a mutually beneficial relationship as long as both parties honour their commitments. 

3. Adherence to Brand Standards: 

Franchisees are expected to adhere to the brand standards set by the franchisor. This includes maintaining the quality of products or services, following operational guidelines, and upholding the brand’s reputation. Consistency across all franchise locations is vital to building customer trust and loyalty.

4. Participation in Training and Support Programmes: 

Franchisors often provide training and support programmes to help franchisees succeed. It’s important for franchisees to actively participate in these programmes to gain the necessary knowledge and skills to operate their businesses effectively. Franchisees must also ensure that staff receive adequate training to fulfil their roles and contribute to operational excellence.

5. Marketing and Promotion: 

Franchisees are typically required to contribute to marketing and promotional efforts as outlined in the franchise agreement. This may include contributing to a national marketing fund or implementing local marketing initiatives. Active participation in marketing activities helps drive brand awareness and customer traffic. Franchisees are also responsible for local marketing in their area, which often takes the form of community involvement, such as sponsorships or supporting local charities. 

6. Compliance with Legal and Regulatory Requirements: 

Franchisees must comply with all applicable legal and regulatory requirements, including those related to business operations, employment, health and safety, and more. Failure to comply with these requirements can result in legal consequences and damage to the franchise’s reputation. Regulatory requirements include timely submission and payment of all taxes, including PAYE, UIF, and Skills Development Levies (SDL). Some industries may have specific regulations, such as a minimum wage in the restaurant industry, and franchisees should adhere to those, too.

7. Communication with the Franchisor: 

Open and honest communication with the franchisor is essential for a successful franchise relationship. Franchisees should inform the franchisor of any issues or concerns and seek guidance and support when needed.


Understanding and fulfilling your duties as a franchisee is essential for a successful franchise business. By complying with the franchise agreement, adhering to brand standards, participating in training and support programmes, and maintaining open communication with the franchisor, franchisees can contribute to the overall success of the franchise system.

« || »